If you have not yet sent your pre approved application off to CGS, contact our applications department.

Tel: 0800 4085 315

If you have sent off your pre approved application and are waiting for your card, contact CGS Customer Services department.

Tel: 0871 9115553

You can either call us, e-mail us or write to us regarding a complaint.

Customer Services
Existing customers can call us or e-mail us using the contact details on your documentation.

Alternatively, you can write to us at:

CGS
PO Box 4002
Poole
BH14 0BF

What you need to provide
In order to investigate and resolve your complaint, we'll need the following information:

• Your name and address
• Your customer ID number
• A phone number so that we can contact you
• A clear description of your concern or complaint
• Details of what you would like us to do to put it right

How we'll respond
We'll do our very best to resolve your complaint as quickly as possible and to your satisfaction. If you're unhappy with the response, get in touch with the person or department that handled your complaint. They'll agree with you the next steps.